General FAQs
What services do you offer?
We offer a wide range of IT services, including web development, system integrations, cybersecurity,
system
plugins, and MPESA and bank integrations.
Do you serve small businesses?
Yes, we serve businesses of all sizes, including small and medium-sized enterprises.
How long does it take to complete a project?
The timeline for a project depends on its complexity and scope. We will provide you with a detailed
timeline
and project plan before we begin work.
Technical FAQs
What programming languages do you use?
We use a variety of programming languages, depending on the specific requirements of your project. Some
of
the languages we commonly use include Python, JavaScript, and PHP.
Do you offer website maintenance and support?
Yes, we offer ongoing website maintenance and support services to ensure your website remains up-to-date
and
secure.
Can you integrate my existing systems?
Yes, we can integrate your existing systems to create a more streamlined workflow.
Customer Service FAQs
How can I contact your customer support team?
You can contact our customer support team by email, phone, or live chat.
What are your hours of operation?
Our customer support team is available throught out our hours of operation
What is your refund policy?
Our refund policy can be found in our terms and conditions.
How do you determine your pricing?
Our pricing is based on the scope and complexity of your project. We will provide you with a detailed
quote
before we begin work.
Can you provide references from previous clients?
Yes, we can provide references from satisfied clients who have used our services.
How do we discuss project requirements before the website or software is
built?
We typically conduct a detailed discovery session to understand your business goals, target audience,
and
specific requirements. This process involves discussing your vision, gathering information, and defining
the
scope of the project.