Privacy Policy

At Redixstack, we are committed to maintaining the trust and confidence of our clients and visitors to our website. This privacy policy explains how we collect, use, disclose, and protect your personal information when you interact with us. We respect your privacy and take safeguarding your data seriously.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: Name, email address, phone number, business name, physical address, and other contact details when you register on our website, contact us, or subscribe to our services.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, access times, referring URLs, and other usage data collected via cookies or similar technologies.
• Technical Data: Device type, operating system, and other technical data collected when you visit our site or use our services.
• Payment Information: Financial data for processing payments such as credit card numbers, billing addresses, and payment transaction details. We use secure third-party services for payment processing and do not store payment information directly.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide, operate, and maintain our services, ensuring they function correctly and are tailored to your needs.
• Communication: To communicate with you regarding updates, notifications, service-related information, and marketing messages you have consented to receive.
• Improvement and Personalization: To improve our website, services, and customer experience based on your feedback and usage data.
• Billing and Payment Processing: To manage and process transactions for services you have purchased.
• Security: To detect and prevent fraud, unauthorized access, or illegal activities, and ensure the security of our services.
• Legal Compliance: To comply with legal obligations, such as financial record-keeping, or in response to court orders or regulatory inquiries.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device to help us recognize repeat visitors, track usage patterns, and personalize your experience.

You can choose to disable cookies via your browser settings, though this may impact your ability to access certain features of our website. For more details, please see our Cookie Policy.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Service Providers: Third-party companies who assist us with various business operations, such as payment processing, data analysis, email delivery, and customer support.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
• Legal Requirements: If required by law, we may disclose your information to authorities or regulatory bodies to comply with legal obligations or protect our rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After that period, your data will be deleted or anonymized.

6. Data Security

We employ a range of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to sensitive data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Request the correction or deletion of your data.
• Withdraw your consent to data processing at any time.
• Request data portability, meaning we will provide your personal data in a structured, commonly used, and machine-readable format.
• Object to or restrict certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us at info@redixstack.com.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the one in which you are resident. These countries may have different data protection laws than your country. However, we take measures to ensure that your personal information is protected in accordance with this privacy policy, regardless of where it is processed.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will always be available on our website, and we encourage you to review it periodically. If any significant changes are made, we will notify you by email or through a prominent notice on our website.

10. Contact Us

If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your data rights, please contact us at:

Email: info@redixstack.com

Phone: +254702109810

Address: Nairobi, Kenya